FAQs

Frequently Asked Questions (FAQs)

1. How do I place an order?
   To place an order, simply browse our website, select the items you wish to purchase, and add them to your cart. Proceed to checkout where you will enter your shipping and payment details, then follow the prompts to finalize your order.
2. What payment methods do you accept?
   We accept major credit and debit cards, including Visa, MasterCard, and American Express. Choose your preferred payment method during checkout.
3. How do I track my order?
   Once your order has been shipped, you will receive a confirmation email containing your tracking number. Use this number to track your package’s status and estimated delivery time.
4. Do you offer international shipping?
   Yes, we offer international shipping to a wide range of countries. During checkout, enter your shipping address to view available shipping options and associated costs for your location.
5. How long does it take for my order to ship?
   Processing orders typically takes 1-3 business days. Shipping times vary based on your location, generally ranging from 9-25 business days.
6. What is your return policy?
   We offer a 30-day return window for full refunds or exchanges on items in their original condition and packaging.
7. How can I contact customer support?
   For assistance, you can email us at service@stussygear.shopor use the contact form on our website. We are committed to providing timely and helpful support.
8. Are your products eco-friendly?
   Yes, we are dedicated to sustainability and offer eco-friendly products made from sustainable materials. These items are produced using environmentally responsible practices. Look for the eco-friendly label on the product pages for more details.
9. Can I cancel or modify my order?
   Once an order is placed, it enters processing quickly, making cancellations or modifications difficult. However, contact us immediately, and we will make every effort to accommodate your request.
10. How can I stay updated on promotions?
    Sign up for our newsletter or follow us on social media to receive updates on promotions, new arrivals, and exclusive offers. Members also enjoy special discounts.

If you have additional questions or need further assistance, please don’t hesitate to reach out to our customer support team. Thank you for choosing STUSSYGEAR